News

You can access a summary of Mikalo’s resident magazine via the link below. The publication is available to read in PDF format.

NOTICE! Exceptional Office Hours (Mannerheimintie 44, Mikkeli):

• Christmas Week 52 (Dec 22–28): Closed
• Wednesday, Dec 31, 2025: Closed
• Thursday, Jan 1, 2026, Closed
• Friday, Jan 2, 2026, Closed
• Monday Jan 5, 2026, 9 am – 1 pm
• Tuesday, Jan 6, 2026 (Epiphany): Closed

Please note: Property maintenance is on call during holidays for urgent cases.

Remember that Christmas holidays may also affect the opening hours of many businesses and services. Be sure to check and confirm their schedules directly.

Wishing you a wonderful and peaceful Christmas and New Year!

The City of Mikkeli is conducting this survey to explore the current state of inclusion in our city. Inclusion refers to the feeling of belonging, the ability to influence your own life, and receiving support when needed. We want to hear how you feel in your daily life. Do you experience the feeling of belonging?  Do you have an influence over your own life and surroundings? Do you feel like you have meaningful activities in your everyday life? Do you receive support when you need it?

The City of Mikkeli’s Inclusion and Interaction Plan will be published in autumn 2025. The results of this survey will provide valuable insights that help us improve city operations to better meet the needs of our residents. The goal is to promote and strengthen the experience of inclusion among Mikkeli residents, ensuring that everyone feels heard and has the opportunity to act, engage, and influence both in their everyday surroundings and throughout the city.

Answering to the survey only takes a few minutes, but it has great significance. The survey is based on a researched and reliable inclusion indicator developed by the Finnish Institute for Health and Welfare (THL). All responses will be handled confidentially.

Please complete the survey here (click the link). The survey is open from August 11th to September 7th.

Thank you for your time!

Mikalo will transfer all rent collection tasks to Intrum from September 1, 2025. From that date on, all overdue rent payments, payment reminders, and payment arrangements will be handled directly by Intrum.

Current payment plans will not be transferred
All payment plans made with Mikalo will end at the end of August. If you have an unfinished payment plan, we recommend that you take care of the payments during August.

What should I do if I receive a reminder letter from Intrum?

If you pay the invoice using Intrum’s payment details by the due date, the matter is resolved.
You can also pay the invoice by logging in to Intrum’s online service, Oma Intrum, which is open 24/7. You will need your online banking credentials and the case number shown in the letter. In Oma Intrum, you can easily pay your debt, change the due date if needed, update your payment plan, or send a message to Intrum’s customer service.

Need help? If you cannot pay the invoice from Intrum by the due date, please contact Intrum without delay. The fastest way is to use the Oma Intrum service, but you can also call Intrum’s customer service at +358 9 229 111 (local/mobile call charge). They will give you further instructions.

More information and support for managing your finances can be found on Intrum’s website: intrum.fi/fi/asiakaspalvelu

If you have any questions before the change takes effect, Mikalo’s Rent Supervisors are happy to help.

Best regards,
Mikalo Oy

Due to the national HD migration, Yle’s SD channels will be removed from Telia cable TV distribution on 31 March 2025. After that, Yle channels can only be viewed in HD quality and an HD-capable TV or set-top box is needed for that. The change applies to all cable TV and terrestrial antenna households.

In the next phase, the HD transition will also expand to other Finnish TV channels, on 30 June 2025

How to check the HD capability?

• In cable TV households, the HD versions of the basic channels will be visible on positions 1–20 in the channel list
• If the channels on your TV are numbered starting at position 21, you will need a new, HD-capable TV or set-top box to view Yle channels.

Changes in the cable TV network on 1–4 April 2025 – if necessary, re-scan the channels

• Due to the changes, TV broadcasts may be interrupted between 8 a.m. and 8 p.m. on those days.

• Most TVs and set-top boxes will automatically update themselves to adapt to the changes.
• However, if your TV receiver does not automatically find the channels, perform a factory reset and a manual channel search. Refer to the device’s user manual for additional instructions.

Note: If you have scheduled recurring recordings of TV programmes, you must program them again after the channel search. However, programmes you have already recorded will remain on the hard disk of the TV set or set-top box.

Further information: telia.fi/hd-siirtyma

If your residents need technical support with factory resets and channel search, Helppi can help on 0600 10 100 (€2.53/call + €2.53/commencing minute + mcc/lnc). Helppi is at your service on business days from 8 a.m. to 8 p.m., Saturdays 9 a.m. to 4:30 p.m

Telia’s bulletin (pdf)

Office opening hours from March 1^st 2025:

Monday, Tuesday and Thursday

• Customer service and housing from 9 am to 3 pm
• Rent Supervision from 9 am to 12 noon

The office doors are closed at other times.

The switchboard is open tel. +358 15 321 350:

• Mon–Thu 9 a.m. to 3 p.m.
• Fri (and on the eve of public holidays):  9 a.m. to 1 p.m.

The staff of Mikalo Oy can best be reached via email and phone. See up-to-date contact information on our website: mikalo.fi/en/contact/personnel/

Thank you for your understanding – our goal is to serve you even better and more swiftly!

Mikalo Oy

The temperatures in the apartments raise many inquiries every year. We often receive questions from residents who feel that the temperature in their apartment is too low. We would like to remind everyone that, however, the apartment temperatures are generally in line with the recommended guidelines.

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Indoor Temperatures

Our property maintenance team regularly monitors the heating systems throughout the year. The heating system turns on automatically without needing manual adjustments.

Recommended Indoor Temperatures (according to Motiva)

• Living areas: 20–21 ºC
• Bedrooms: 18–20 ºC
• Stairwells: 17–18 ºC
• Storage rooms: 12 ºC
• Garages: 5 ºC

We recommend a home temperature of around 21 ºC. If the temperature is over 23–24 ºC, it is too high and may cause unnecessary costs.

What to Do If Your Apartment Feels Cold?

1. Check the thermostats: Turn them fully open and adjust if needed. Moving the thermostat prevents it from getting stuck.
2. Remove obstacles: Curtains or furniture may block the heat from spreading.
3. Check ventilation valves: Do not close them completely. They should always be at least at the lowest setting.
4. Check window and door seals: Leaky seals can cause drafts.
5. Measure temperature correctly: Measure in the middle of the room, about one meter from the floor. Do not measure near windows or outside walls.

If the temperature is still too low, contact property maintenance.

Why Do Radiators Feel Cold?

Radiators are not always hot, even when it’s cold outside. Thermostats regulate water flow, so if the room has the right temperature, the radiator may feel cool. Your hand temperature is about 32–35 ºC, so even a 30 ºC radiator may feel cold. The room temperature is what matters, not the radiator’s temperature.

Radiator Air Removal

If the radiator makes a bubbling sound or heats unevenly, there may be air inside. Residents should not remove air themselves. Property maintenance will do it and check the heating system pressure at the same time.

Floor Heating

Floor heating runs at a lower temperature than radiators. For electric floor heating: Check the thermostat, fuses, and safety switch. For water-based floor heating: Issues may be caused by valve problems or air in the system.

What Does Property Maintenance Do?

If you report that your apartment feels cold, property maintenance will:

1. Measure the temperature.
2. Check the radiator valves and thermostats.
3. Remove air from radiators if needed.
4. Check the ventilation system.

If no issues are found, they will check the building’s heating system to make sure the heat is being distributed properly.

Window Condensation

Condensation Between Windowpanes

If condensation appears between the glass layers, there may be a ventilation issue. Usually, this means that there is not enough exhaust air, causing moisture to collect inside the window structure.

Possible solutions:

• If your apartment has a ventilation system, increase the power.
• Check that window ventilation holes are open and that the seals are in good condition.
• If the condensation continues, contact property maintenance.

Condensation on the Outside of Windows

Energy-efficient windows may have condensation on the outside surface when humid air meets the cold glass. This is normal and not a defect.

Condensation on the Inside of Windows

In cold weather, high indoor humidity can cause condensation on the inside of windows.

• Short-term condensation (e.g., after a shower or cooking) is normal.
• If condensation lasts for days without a clear reason, contact property maintenance.

We would like to inform of a change regarding the use of the laundry room: washing and drying rugs is no longer allowed in the building’s laundry facilities. The washing machines in the laundry rooms are designed for washing clothes, linens, and towels. Using them for other purposes causes significant problems because:

• The weight and water absorption of rugs put stress on the machines and can cause damage.
• Wet rugs in the drying room dry slowly, take up space, cause unpleasant odors, and leaking water can damage the floors.
• Washing rugs on the laundry room floor is neither hygienic nor safe.

For washing rugs, we recommend using dedicated rug cleaning services and places.

This change ensures that laundry services remain functional for all residents. Updated laundry room guidelines are attached to this notice and will be posted on the laundry room walls soon.

Thank you for your cooperation, and have a great start to the year!

Ystävällisin terveisin,

Tero Tuhkanen
Service Manager
+358 15 321 3573
tero.tuhkanen@mikalo.fi

PDF: Laundry room guidelines

Please note! Exceptional office opening hours during holidays:

• During Christmas week, Dec 23 ­– 29 Closed
• Tuesday, Dec 31, 9 am – 1 pm
• Wednesday, Jan 1, 2025, Closed
• Monday Jan 6, closed (Epiphany)

NOTE: Maintenance will be available during Christmas time for urgent cases.

Remember that Christmas holidays also affect the opening hours of many services and shops in Finland. Please check and ensure the opening hours and practices from each separately.

Wishing everyone a joyous and peaceful Christmas time!

Starting January 1, 2025, Mikkelin opiskelija-asunnot Oy (MOAS) will merge into Mikalo Oy. This change will not affect your housing, but please note the following updates regarding rent payments:

All rent payments will need to be made to Mikalo’s bank account. The payment forms for the year 2025 will be distributed to mailboxes starting Monday, December 9, 2024. Reference numbers will remain the same.

Mikalo’s bank accounts:

• Nordea: FI31 2042 3800 0006 89 / NDEAFIHH
• SSOP: FI11 5271 0420 0370 05 / OKOYFIHH
• Danske: FI33 8000 1400 8210 14 / DABAFIHH

Additionally, please take the following steps if necessary:

• Inform Kela and other relevant parties if they pay housing benefits directly to the lessor.
• Update your e-payment agreement in your online banking service if you use it for rent payments.

If you have any questions, please contact our Rent Supervisor:
Marjut Rapo, tel. +358 15 321 3518, marjut.rapo(a)mikalo.fi