Year: 2025

Due to the national HD migration, Yle’s SD channels will be removed from Telia cable TV distribution on 31 March 2025. After that, Yle channels can only be viewed in HD quality and an HD-capable TV or set-top box is needed for that. The change applies to all cable TV and terrestrial antenna households.

In the next phase, the HD transition will also expand to other Finnish TV channels, on 30 June 2025

How to check the HD capability?

• In cable TV households, the HD versions of the basic channels will be visible on positions 1–20 in the channel list
• If the channels on your TV are numbered starting at position 21, you will need a new, HD-capable TV or set-top box to view Yle channels.

Changes in the cable TV network on 1–4 April 2025 – if necessary, re-scan the channels

• Due to the changes, TV broadcasts may be interrupted between 8 a.m. and 8 p.m. on those days.

• Most TVs and set-top boxes will automatically update themselves to adapt to the changes.
• However, if your TV receiver does not automatically find the channels, perform a factory reset and a manual channel search. Refer to the device’s user manual for additional instructions.

Note: If you have scheduled recurring recordings of TV programmes, you must program them again after the channel search. However, programmes you have already recorded will remain on the hard disk of the TV set or set-top box.

Further information: telia.fi/hd-siirtyma

If your residents need technical support with factory resets and channel search, Helppi can help on 0600 10 100 (€2.53/call + €2.53/commencing minute + mcc/lnc). Helppi is at your service on business days from 8 a.m. to 8 p.m., Saturdays 9 a.m. to 4:30 p.m

Telia’s bulletin (pdf)

Office opening hours from March 1^st 2025:

Monday, Tuesday and Thursday

• Customer service and housing from 9 am to 3 pm
• Rent Supervision from 9 am to 12 noon

The office doors are closed at other times.

The switchboard is open tel. +358 15 321 350:

• Mon–Thu 9 a.m. to 3 p.m.
• Fri (and on the eve of public holidays):  9 a.m. to 1 p.m.

The staff of Mikalo Oy can best be reached via email and phone. See up-to-date contact information on our website: mikalo.fi/en/contact/personnel/

Thank you for your understanding – our goal is to serve you even better and more swiftly!

Mikalo Oy

The temperatures in the apartments raise many inquiries every year. We often receive questions from residents who feel that the temperature in their apartment is too low. We would like to remind everyone that, however, the apartment temperatures are generally in line with the recommended guidelines.

*

Indoor Temperatures

Our property maintenance team regularly monitors the heating systems throughout the year. The heating system turns on automatically without needing manual adjustments.

Recommended Indoor Temperatures (according to Motiva)

• Living areas: 20–21 ºC
• Bedrooms: 18–20 ºC
• Stairwells: 17–18 ºC
• Storage rooms: 12 ºC
• Garages: 5 ºC

We recommend a home temperature of around 21 ºC. If the temperature is over 23–24 ºC, it is too high and may cause unnecessary costs.

What to Do If Your Apartment Feels Cold?

1. Check the thermostats: Turn them fully open and adjust if needed. Moving the thermostat prevents it from getting stuck.
2. Remove obstacles: Curtains or furniture may block the heat from spreading.
3. Check ventilation valves: Do not close them completely. They should always be at least at the lowest setting.
4. Check window and door seals: Leaky seals can cause drafts.
5. Measure temperature correctly: Measure in the middle of the room, about one meter from the floor. Do not measure near windows or outside walls.

If the temperature is still too low, contact property maintenance.

Why Do Radiators Feel Cold?

Radiators are not always hot, even when it’s cold outside. Thermostats regulate water flow, so if the room has the right temperature, the radiator may feel cool. Your hand temperature is about 32–35 ºC, so even a 30 ºC radiator may feel cold. The room temperature is what matters, not the radiator’s temperature.

Radiator Air Removal

If the radiator makes a bubbling sound or heats unevenly, there may be air inside. Residents should not remove air themselves. Property maintenance will do it and check the heating system pressure at the same time.

Floor Heating

Floor heating runs at a lower temperature than radiators. For electric floor heating: Check the thermostat, fuses, and safety switch. For water-based floor heating: Issues may be caused by valve problems or air in the system.

What Does Property Maintenance Do?

If you report that your apartment feels cold, property maintenance will:

1. Measure the temperature.
2. Check the radiator valves and thermostats.
3. Remove air from radiators if needed.
4. Check the ventilation system.

If no issues are found, they will check the building’s heating system to make sure the heat is being distributed properly.

Window Condensation

Condensation Between Windowpanes

If condensation appears between the glass layers, there may be a ventilation issue. Usually, this means that there is not enough exhaust air, causing moisture to collect inside the window structure.

Possible solutions:

• If your apartment has a ventilation system, increase the power.
• Check that window ventilation holes are open and that the seals are in good condition.
• If the condensation continues, contact property maintenance.

Condensation on the Outside of Windows

Energy-efficient windows may have condensation on the outside surface when humid air meets the cold glass. This is normal and not a defect.

Condensation on the Inside of Windows

In cold weather, high indoor humidity can cause condensation on the inside of windows.

• Short-term condensation (e.g., after a shower or cooking) is normal.
• If condensation lasts for days without a clear reason, contact property maintenance.

We would like to inform of a change regarding the use of the laundry room: washing and drying rugs is no longer allowed in the building’s laundry facilities. The washing machines in the laundry rooms are designed for washing clothes, linens, and towels. Using them for other purposes causes significant problems because:

• The weight and water absorption of rugs put stress on the machines and can cause damage.
• Wet rugs in the drying room dry slowly, take up space, cause unpleasant odors, and leaking water can damage the floors.
• Washing rugs on the laundry room floor is neither hygienic nor safe.

For washing rugs, we recommend using dedicated rug cleaning services and places.

This change ensures that laundry services remain functional for all residents. Updated laundry room guidelines are attached to this notice and will be posted on the laundry room walls soon.

Thank you for your cooperation, and have a great start to the year!

Ystävällisin terveisin,

Tero Tuhkanen
Service Manager
+358 15 321 3573
tero.tuhkanen@mikalo.fi

PDF: Laundry room guidelines